The Apache Junction Police Department (AJPD) recently implemented a new tool, SPIDR Tech, to enhance communications with 911 callers, reporting parties, and crime victims, as well as gather feedback about interactions with the agency. With the SPIDR Tech platform, when a call for service is sent out to dispatchers, the software will automatically text or email reporting parties and 911 callers with updates on the status of the call and any information.
Dispatchers will take a call, and as they gather information, they’ll use the dispatch system to categorize the call. Calls regarding domestic violence, for example, won’t trigger texts in order to keep victims safe.
“We are incredibly excited for this partnership with SPIDR Tech,” said Rayna Steffen, police public information officer. “Having these tools will allow us to better serve the Apache Junction community and provide enhanced updates on cases to those involved.”
The department seeks to provide excellent service in every endeavor. After a police event or investigation, the SPIDR Tech platform helps the agency collect feedback about a caller’s experience using a mobile-friendly survey and allows for community feedback about each person’s experience with the department. SPIDR Tech’s messaging is available in English and Spanish to allow everyone in the community to get the information they need to stay safe.